Job description
As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.
What you will learn and contribute to
Provide technical support for NOKIA 1830 PSS (OTN) products.
Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
Diagnose and solve customer s problems remotely.
If necessary, start an on-location intervention via the intervention centre
If necessary, coordinate with product expert, – Give information on incident and end it
Analysis, diagnosis and neutralization of problem reports in the customers network remotely and some rare on site interventions are likely as well.
Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation.
Reproduction of customer problems in lab environment (if needed & if possible)
Rotation in hotline support 24*7 (on call duty)
Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class.
Think “out of the box” for potential improvement initiatives in order to meet future technical and customer related requirements