Job description
As Network Operations Project Manager (GSR8), based in India you will be a technical lead supporting Fords Enterprise Network Operations transformation
You will be supporting the 24×7 Global Network Operations (LAN/WAN/Wireless/F5) team to a center of technical excellence and customer Advocacy
The EU Network Ops Project Manager is responsible for successful Network Operations including the incident, change implementation and problem management procedures
Strong Technical Understanding of Routing / Switching protocols, Wireless, F5, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
Technically strong to lead/drive end-to-end Network Troubleshooting during Incidents.
Bachelors degree in Computer Science or Engineering or B-Tech
Able to handle incident independently.
Able to successfully plan, implement, & delivery all Network Change controls
Ability to leverage and involve the right technical resources, and partners, and take action during an incident or change control.
Excellent Communication, including the ability to independently lead an outage incident.
Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
Strong troubleshooting experience with network environments.
Strong understanding of network troubleshooting Tools.
Significant technical, functional and hands on experience with networking Services and operations.
Highly collaborative, with the ability to influence team members.
Ability to provide a strong point of View as necessary.
12+ years of Experience in Network Operations (LAN/WAN) or Network Engineering and hands-on experience with Network Operations Monitoring and response Centers.